Warranty and Support
Thank you for choosing our vending machines from vendinglead.com for your business needs. We are committed to providing you with high-quality products and exceptional customer service. This Warranty and Support page outlines the terms and conditions of our warranty coverage and the support options available to you.
1. Warranty Coverage:
1.1. Warranty Period: All our vending machines are covered by lifetime from the date of purchase. This warranty covers any defects in materials or workmanship under normal use.
1.2. Covered Components: The warranty covers the following components of the vending machines:
Vending machine body and structure
Electronic control systems
Coin mechanisms and bill validators
Cooling systems (if applicable)
Display panels and user interfaces
Locks and security features
1.3. Exclusions: The warranty does not cover the following:
Damage caused by improper installation, misuse, or negligence
Normal wear and tear
Damage caused by accidents, natural disasters, or unauthorized repairs
Consumable items such as bulbs, fuses, or filters
1.4. Warranty Claim Process: In the event of a warranty claim, please contact our customer support team within the warranty period. We may require proof of purchase and details of the issue to assess the claim. If the claim is valid, we will repair or replace the defective component or vending machine, at our discretion.
2. Support Options:
2.1. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding our vending machines. You can reach us via email, phone, or through our online contact form during our business hours Monday - Friday 8 - 5.
2.2. Technical Assistance: If you require technical assistance or troubleshooting guidance, our knowledgeable support team will provide you with detailed instructions and advice to help resolve the issue.
2.3. Spare Parts: We maintain a stock of commonly required spare parts for our vending machines. In case a component needs replacement, we will provide you with the necessary part along with instructions for installation.
2.4. Repair Services: In the event that your vending machine requires repair beyond simple component replacement, we offer repair services. Our skilled technicians will diagnose the issue and perform the necessary repairs to ensure your vending machine is functioning optimally.
3. Returns and Refunds:
3.1. Return Policy: If you wish to return a vending machine within 180 days from the date of purchase, please contact our customer support team to initiate the return process. The vending machine must be in its original condition and packaging. Returns are subject to inspection and may be subject to a restocking fee.
3.2. Refunds: Once the returned vending machine is inspected and approved, we will process the refund within 7 days. Refunds will be issued to the original payment method used for the purchase.
Please note that the terms and conditions outlined above are subject to change without prior notice. We recommend reviewing this page periodically to stay updated with any modifications.
For further information or assistance, please contact our customer support team, and we will be glad to assist you.
Thank you for choosing our vending machines!
Customer Support: Monday - Friday 8 am - 5 Pm
Business email: firstname.lastname@example.org
Our address: 1925 Orca Pl, Anchorage, AK 99501 ,USA